Stabilizer bar links went…
Dealer Quirk VW in Braintree.
I came in the cold morning with my front end noise, 20K service and windshield washer harness recall. Service adviser said we need to thaw you car to get rid of all the snow and ice to diagnose the front end noise? WTF? You don’t have a power washer to blow off the snow from the car?? I said I hear it all the time regardless odd ice or no ice on the car… she said she will talk to the foreman. Foreman shows up in about 30 minutes and starts with “You have wrong size rear tires, it throws off the computer because wrong circumference. Do you have your other tires” I respond that in my opinion the size of the rear wheels has nothing to do with the noise in the front end. She replies that VW wants correct size tires for proper noise diagnosis (WTF???) I said I don’t believe that, she threatened to stop repairing the car (WTF again) I say she can’t do that. I offer to go on the ride with her technician to help reproduce the noise she says they’ll do it first and then if they can’t they will take me on the ride….She leaves.
Later service advisers shows up telling me it was stabilizer bar links and makes a comment “It was interesting one”…..
WTF?????? Why dealers think all the customer are idiots?????
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