Sounds like you didn't use it to bring the vehicle to a VW dealer for repair. I guess in that case it's not free.

Towing
If your Volkswagen requires assistance due to a breakdown, complimentary towing will be provided to the nearest authorized VW dealership or authorized VW service facility. Please note, for security reasons towing service will not be provided to unattended vehicles—a licensed driver must accompany the vehicle at the time of service.

 

Yeah, that verbiage seems pretty clear. If there was no VW authorized service facility within a reasonable distance you might be able to appeal.

Can't wait to get my Modern Spare, if it ever ships.

 

They were 10 miles from the VW dealership and told they were out of range. I don't know, they were stupid and didn't hang up and call me after I said 'hey this is free'

 

towing may be covered under the comprehensive part of the insurance polity?

 

Wow thats silly you HAVE to tow it to the dealer for tires. This is good to know for the future should I ever get a flat.

Once I upgrade to CrossClimate2 I'll probably re-add the roadside assistance to my insurance policy. Right now VW Tires does not even show the CrossClimate2 as an option so would hate to be stuck in a situation where my car has a flat CrossClimate and is stuck at dealer because they don't carry it. Wonder if doing tires at the dealer they have the capacity to fix a repairable flat.