Volkswagen ID Forum banner

Sudden issue with travel assist

2 reading
133K views 45 replies 31 participants last post by  larryderossett  
#1 ·
I suddenly started to get a warning message saying Travel Assist is currently unavailable. It keeps beeping every 10 seconds with a warning sign. Not only travel assist is not working but also the interruption is really annoying. Any idea what I can do?

3457



3458
 
#3 ·
The same thing has happened for me twice (7,000 km driven). Both times it has reset itself after a couple of hours (car parked). It is a bug that leaves no error code to trace. Second time it happened when driver door wasn’t closed 100% completely. First I got error about the door and right after that I got TA error. This happened during driving.
 
#5 ·
Got the exact same message today with 300 miles on Pro I bought 4 days ago. I'll follow advice here to see if it goes away overnight. Owner's Manual not very helpful - mostly jargon on limitations of system.... It mentions cleaning the windshield (which I then did) and radar sensor (wherever that is?).
The periodic beep warning sound is annoying as is the warning message sometimes flashing on and off on the driver's display binnacle. It's like give me a break - you told me already....
 
#7 ·
The second ID4 I test drove had zero dealer setup. I showed the Internet Sales Manager how to change from Celsius to Fahrenheit. When I drove it there were three different warnings, one was travel assist, one was reading road signs and I forgot the third. The next test drive was at a different dealer. I mentioned the problems with the other one and he said it wasn’t setup correctly at the dealer. In the other dealer’s defense, their ID4 salesman was getting trained so they didn’t know how to set the car up.
Anyway, my point is that it’s possible it is a dealer set up issue. If it happens again I would take it in for some tweaking. I do see a couple alarms for very short periods but usually in a parking garage or right after I pull out of the driveway and lose WiFi. Both times it’s only for less than a minute.
 
#8 ·
My car had 6 miles on it when I took it out for a test drive.
When I got back I had salesman change it to Fahrenheit. The car does a good job reading speed limit signs so I don't think I'm having the road sign issue you had.
When I head out a few hours from now I'll find out if the travel assist has reset itself.
There's a lot to learn about on this car; it's more complex and less intuitive than my '17 Bolt EV I would say. Both cars come with rather poor documentation.
 
#10 ·
This highlights an important point regarding sunshades for the windshield. It's worth a few extra bucks to get a sunshade with a cutout for the camera so the camera doesn't bake. The VW version has this, as does the one that I saw reviewed on here in another thread. The downside is they're difficult to roll up but I don't see another option.
 
#15 ·
Same error happened to me twice with a new car. Will VW address this problem?

Could be a hot sensor issue (both triggered after parked under the sun, BTW the sunshade won't work because the camera is glued to the windshield). The chirping warning is really annoying, tbh the acc is causing more issues than help.
 
#16 ·
I got this yesterday. Car had been parked outside in the shade with A/C on for less than half an hour while I was in the store. Reset it at a stoplight by putting the car in park, and turning the car off and back on again with the column "Start" button.
 
#18 ·
I have this same issue with my Skoda Superb 2021. When I picked it up at the dealer, it was not occuring. 1 week later i got the error message maybe once or twice a day. Now a month later the problem has gotten significantly worse, I get the message aprox 3 times every minute. Even when I turn off ALL Drivers assist systems it still shows up. Im returning it to my dealer on monday morning, its undriveable at the moment. Thing is, the travel assist actually works then I toggle it on (Altough it sometimes cant steer the car in the center of the lane on the motorway and sometimes it cant even keep me INSIDE the lanes).
I will come back to you guys if they give me and answer of whats the problem.
I have tried factory reseting the car and also tried cleaning the camera/ sensor lense.
 
#19 ·
I have this same issue with my Skoda Superb 2021. When I picked it up at the dealer, it was not occuring. 1 week later i got the error message maybe once or twice a day. Now a month later the problem has gotten significantly worse, I get the message aprox 3 times every minute. Even when I turn off ALL Drivers assist systems it still shows up. Im returning it to my dealer on monday morning, its undriveable at the moment. Thing is, the travel assist actually works then I toggle it on (Altough it sometimes cant steer the car in the center of the lane on the motorway and sometimes it cant even keep me INSIDE the lanes).
I will come back to you guys if they give me and answer of whats the problem.
I have tried factory reseting the car and also tried cleaning the camera/ sensor lense.
Did you solve the issue? I have the same here... Skoda Karoq 2021
 
#20 ·
I have about 4500 mile on my ID4 and this issue has happened twice for me. Both times were a cold start after being parked in the garage all night. Tried hard resetting infotainment and used the start/stop button but neither cleared the error. Tried wiping off the sensors on the front bumper and camera in front windshield and resetting did not work.

The first time the travel assist message kept popping up about every 30 seconds and chiming the entire drive, I went into a store and when I came back out the id4 did the same thing the whole way home. I parked it a few hours at home then the next time I got in the message was gone.

The second time it happened the message only popped up once but I was in a hurry so I did not have time to screw around with wiping down sensors and resetting everything, when I got to where I was going I parked and when I got out and locked it, the everything looked like it locked...the mirrors folded in the main headlight beams turned of...but the daytime running lights stayed on. I came back out five minutes later and they were still on, so I got in the car and started it and the message was gone. I got out and locked it again and this time all the lights turned off.

I would take it to the dealership but they were clueless last time and they told me to wait for the updates that should roll out in September. Well September came and went and still no updates, so I think I am just going to have to bite the bullet and switch to something more reliable.

Image
Image

Image
 
#33 ·
Gosh, I tried that too, we have a local membership to a carwash and that was our first thing. But maybe it's that sensitive? Dealer replaced the front camera and had multiple issues updated software. But released the car saying it was clear. We have read issues with steering wheel. I guess we just need to keep very clear data and then return.
 
#29 ·
Trying to figure out what the fix is... Of course it stopped acting up after they replaced the camera. Took it home and it started right away. I handed it back for another week and it didn't happen "for them". It happens the entire drive for me and I have it recorded. Trying to figure out what the heck is the fix??? So frustrated.
 
#36 ·
I had this issue with my car, got the steering wheel replaced about a year and a half ago and the issue has re-surfaced. I now sit outside of my warranty period - any ideas how much this might cost to fix? I've been told by VW the initial diagnostic check will be ÂŁ99. Wondering if I bother purchasing the extended warranty instead? (c.ÂŁ500ish for another year)
 
#39 ·
I wanted to post the solution for anyone else searching as well. We had this exact same thing happen. I cleaned all the sensors thinking it wS just dirty sensors. Still it would ding travel assist unavailable every 10-30 seconds while driving. We took it in and it was a malfunction with the steering wheel. They replaced the steering wheel and the issue has been resolved!
 
#43 ·
did you go to a be dealership or a car garage, how much did it cost for the steering wheel to be replaced if you don’t mind me asking because I am having this issue with travel assist, front assist & crash assist and now they stay on my dashboard from the moment I start my car until I stop driving and knock the engine off, any help at all would be greatly appreciated thank you