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What's your #1 ID.4 Complaint?

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52K views 401 replies 147 participants last post by  erslah  
#1 ·
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For those that have overall enjoyed owning their ID.4s, is there anything that you'd consider a stand out complaint to your car? Is it something small or is it a big deal you wished was taken care of? This can extend to the ID.3 as well for any European members.
 
#46 ·
  • Remembers settings but doesn't act on them, e.g., charging to more than selected limit
Forgot about this one. Yes, it always forgets that we want preferred times for charging at our home location, and reverts back to immediate charging. It knows we are home, it just doesn't remember the preference.

Also: we do have the "missile launch" button in the 2023 behind the plastic door - this calls emergency services. This is well designed, is a physical button and cannot be pressed by mistake. But we also have the wrench and info touch buttons that call for roadside assistance or VW customer service respectively. Both buttons will start the phone call with the lightest brush of your finger, like when you lean your hand on the rearview mirror to adjust it. These should be physical buttons as well so they require an actual press to activate. In fact, really the only control that actually makes sense as capactive touch is the shade for the glass roof. And that's correctly recessed, so you are less likely to touch it by mistake.

VW needs to find some proper UX/product design people to vet all of these choices. They are all relatively minor and probably easy to fix, if they would prioritize user experience over "cool" factor.

In a compact package, the controls of my Mustang GT include a nice physical volume knob which clicks as you turn it, physical temperature adjustments for both sides (toggle up and down), heated and cooling seat adjustments, radio controls, defrosters, AC, drive modes, basically everything. All backlit. All of these are also controllable from the screen, but I rarely do it that way since the tactile feel and visual indication of the controls are all immediately available at all times without fiddling with a giant screen and menus and waiting for things to appear. I have no idea why manufactures don't do this for EVs.

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#50 · (Edited)
The ID4, I guess was meant to be a complete paradigm change. I don’t agree with that. Many previous VWs had “standard” buttons. I like the gear selector switch but the media selector vectors on the steering wheel spoke are un-intuitive to me (especially compared to my ‘13 Jetta hybrid). The unlit temp and volume sliders was a very stupid UI idea 😖.
The Mach-E only went half way, however, it was better for new EV adopters.
 
#51 ·
Agree, generally… my Golf has volume knobs, lighted HVAC controls, and while I can control the HVAC through the Climate screen (which pretty pictures of where the air goes) I never use the screen. However, the ID.4 controls don’t really bother me … volume on the steering wheel is all I need, and I love the touch sensitive slider! As for climate, it’s automatic and the defrost functions are on the headlight control so I never go into the climate screen…
 
#54 ·
From @Huey52 and @d287 keyboards to VW engineers ears!!! Screens/tablets are great for presenting data, but not so great for control as an operator - especially when your focus is out a windscreen. Hence the use of buttons down both sides of those screens in the glass cockpit.

My 2 cents = there should be some common sense applied to controls. If you want to change the setting for auto-folding the mirrors, or change bass levels on the radio, etc, then bury it in a menu on the screen. Get rid of excess buttons. But if you want to change the seat heat setting, enable defrost, close a window, etc as you drive, then make the control identifiable by touch.

Even pilots (who have a lot more training than most drivers) have major controls with very different shapes to enable identification by touch: wheel shape for landing gear, wing shape for flaps, and ball shape for throttles (hence the expression "balls to the wall").

I'm not sure if Tesla (Musk) drew inspiration for Jobs when designing the interior of the Model Y with it's button minimalism, but that design was a negative element for me. I prefer the interior of the IONIQ 5 with it's some buttons/some screen design, but at purchase time last summer the ID.4 was available, and the IONIQ 5 was not - otherwise I might be annoying a different group of folks.

Scuttlebutt is that VW got the message and will be adding at least a few buttons in future iterations.
 
#56 ·
#1 complaint: the butt sensor. If I lift one cheek just a bit off the seat, the car turns off. There are better ways to determine whether the driver has left the car. #2 complaint: the dealer network seems to have little understanding of the software and/or whether they will ever be able to perform updates.

On the plus side, build quality is better than the Tesla 3 in our other garage bay.
 
#63 ·
I have a 2023 ID.4 Pro S
There are threads about the car suddenly accelerating, typically while parking. This has happened twice for us and has caused ~$6000 US of damage.
Saw in a seperate thread that the possible cause is the "Set" button is accidently activated (capacitive?), with the default setting of 15MPH. This is enough to confuse the driver and cause damage before the driver has a chance to react.
I've reached out to VW to request a software update
 
#66 ·
View attachment 28059

For those that have overall enjoyed owning their ID.4s, is there anything that you'd consider a stand out complaint to your car? Is it something small or is it a big deal you wished was taken care of? This can extend to the ID.3 as well for any European members.
View attachment 28059

For those that have overall enjoyed owning their ID.4s, is there anything that you'd consider a stand out complaint to your car? Is it something small or is it a big deal you wished was taken care of? This can extend to the ID.3 as well for any European members.
 
#300 ·
I feel this one. Tried to reverse with our bikes on a hitch mounted bike rack and the car slammed on the brakes. I read somewhere that you can get a dummy plug for the wiring harness that tricks the car into thinking you're towing a trailer and won't emergency brake when reversing. Haven't tried it yet.
 
#70 ·
Because some EU lawyer decided in case you loan your car to someone, you have to press accept for the tracking stuff for privacy. My Land Rover had a similar feature but it wasn't every time. Maybe every 10th time.

That I don't get and it sucks. It's got to be another safety/legal thing like having to hold the trunk button down the entire time you want to close the hatch.
 
#79 ·
I love the way it drives, but there are a lot of small annoyances that will keep me from getting a VW again.

#1 - No lock/unlock feature inside the car. The sensitive touch button to unlock is too sensitive, makes picking up my daughter from school awkward since it doesn't work well and she stands outside trying to open the door. Also, the outside lock, if you don't hit it exactly right it doesn't lock.

#2 - If the driver gets out, the car turns off. No one can "wait in the car" while you run in to do something even when you leave the key in the car. I feel like the car should wait until I turn it off.

#3 - Delay in starting up the AC and the infotainment system. It's 100 degrees outside and your car needs a minute to think about starting the AC, my 2010 Lexus started everything up immediately, including connecting my phone. Waiting for my phone to connect to Car Play is like waiting for dial up internet.

#4 - User Profile - having to constantly hit ok over and over when you get in the car is annoying. Not to mention, if I change the profile from my husband to myself I have to wait for it to change the seat instead of simply hitting a button before I get in the car to change seat positions. If I do that, BTW, it moves the seat back to his position after I select user. He sits so far back, it's hard to reach anything until it moves.

#5 - No AC buttons for fan, having to use the infotainment screen means more time looking at the screen instead of doing it by touch. It's proven to be dangerous looking at the screen too much while driving and studies show we are looking at screen too much with the new high tech cars.

Overall the infotainment just isn't very intuitive, I find myself hitting buttons over and over to get where I want. I feel like with all the tech for tablets out there, this shouldn't be so bad.

However, I've been without my ID4 for 2 weeks now since being in a minor accident and I do miss the car, because it drives like a dream, but it's just not very smart.
 
#92 ·
I knew most of the quirks going in, so they don't especially bother me. My biggest concern is that the navigator maps are unreliable, and unreliable maps are worthless. Mine are shockingly out of date, with street names that were changed 25 or more years ago. I can handle this as long as long as I'm in territory I know, but I have no reason to believe this flaw is only in my town. When I'm traveling, I'm dependent on accurate maps. These are the worst of the maps in the half dozen navigators I have owned. I'm being forced to consider using iMaps, and it really irks me that I have paid big bucks for a navigator I can't trust, not to mention the extra cost of an unlimited phone.
 
#94 ·
View attachment 28059 For those that have overall enjoyed owning their ID.4s, is there anything that you'd consider a stand out complaint to your car? Is it something small or is it a big deal you wished was taken care of? This can extend to the ID.3 as well for any European members.
I have to use the key fob to unlock the doors. I selected open all doors when approaching vehicle, but it doesn't work.
 
#97 ·
In descending order of importance (based on the number of times I encounter them) in my 2023 Pro:
1. No physical HVAC controls
2. Butt switch is too sensitive (a simple 2 sec delay would be great)
3. Nearly useless phone app
4. Having to disable auto braking every time in reverse or slow forward movement
5. Haptic steering wheel switches

Just about a year in to my ownership with about 12,000 miles on it. Knocking on wood, no major glitches. Car drives really well...better than I do, frankly.
 
#98 ·
Sorry, I don't have time to read back through this whole thread . . . I'm sure it's been mentioned before . . .

#1 ID.4 Complaint is the settings being reset multiple times a week if you're lucky, or multiple times a day if you're not.

There is a fix for this issue in Europe, but so far, no one in North America has gotten a fix.



I'm aware in another thread floating around here someone claimed they did get a fix a few weeks ago, but they dropped off the face of the Earth and never responded to any requests for follow up, so I find the claim dubious at best.