Dealer visit to patch or wait for OTA campaign in January.
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Perry Rhodan
My first time, the service was 1/2 day – all 4 handles replaced plus the software update. I imagine this time it's rinse and repeat, plus the added benefit that most techs will have already done this a bunch so the experience factor it dialed up to High.
It doesn't. They'll all be replaced with the redesigned handles - and there's supposedly 480,000 of them!
Re: @SunWizard 's comment, the first time around with the 57J4 recall, there was an inspection requirement and dealers were instructed to NOT pre-order handles, but only place orders after a tested handle failed inspection. And as I recall a few forum members got stuck with this delay. Some dealerships ate the unreimbursed cost and reassembled the faulty door handle, so they could send the customer home with their car until the replacement door handle arrived. But other dealerships were sticklers for procedure and / or didn't want to perform 2x the labor for 1x the reimbursement, so refused to return the car.
For 57J4 (May 2023) the parts section looked like this:
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However for each of the door handle recalls since then, the test procedure and test first requirement is absent, and instead we get this:
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VW has a forecasted number of recalls each dealership will process and bases their supply and replenishment rate on this system, rather than waiting for a service department to request parts. So if a service advisor is stating otherwise, maybe they're confused or haven't made themselves familiar with this latest recall, or they their dealership services such a low number of ID.4s that perhaps they don't get an allocation -- in which case you may want to seek service elsewhere with technicians with more ID.4 experience.
For 57J4 (May 2023) the parts section looked like this:
However for each of the door handle recalls since then, the test procedure and test first requirement is absent, and instead we get this:
VW has a forecasted number of recalls each dealership will process and bases their supply and replenishment rate on this system, rather than waiting for a service department to request parts. So if a service advisor is stating otherwise, maybe they're confused or haven't made themselves familiar with this latest recall, or they their dealership services such a low number of ID.4s that perhaps they don't get an allocation -- in which case you may want to seek service elsewhere with technicians with more ID.4 experience.
Where are you reading that? I can't find it. The only "test" I see is a required road test after the work has been completed.
Whether the services techs need to "come up to speed" with a procedure they've essentially performed 100x already during the previous installments of this recall, or the dealership wants to prioritize in-stock inventory to make it sellable, misses the point that that a few cars now have been taken in and essentially turned away with an unsatisfying explanation.
How about instead, the service department doesn't allow the appointment to be made in the first place, or the advisor doesn't take in the car? Seems like a awful waste of everybody's time.
How about instead, the service department doesn't allow the appointment to be made in the first place, or the advisor doesn't take in the car? Seems like a awful waste of everybody's time.
So I'm fresh out of the dealership and this morning I can confirm a few things.
Even though I scheduled last week and called in yesterday to confirm, this morning they don't have the parts and I'm rescheduled for after the holidays.
They are planning to (or willing to?) perform the software update, but tell me it takes 6 hours, and they're closing early today.
My '21 also apparently has an AC recall which they'll do at the future appointment.
"So what work are you planning to do today?" 40k inspection (I wrote a note in the comment field when I scheduled the appointment online asking for a quote on that service).
I did relay the "confusion" re: inspection vs. R/R and my service writer immediately expressed familiarity with the different Criteria. I asked, "can you check mine?" Tap Tap Tap on his computer and he said I'm Criteria 3, replace only, no software (seeming to confirm my suspicion that the previous 57J5 work took care of that), and that the Remove/Replace would take about 4 hours.
However I also asked pointedly why they scheduled me in if they knew they couldn't do the work. "For the 40k service" was the unsatisfying answer.
Even though I scheduled last week and called in yesterday to confirm, this morning they don't have the parts and I'm rescheduled for after the holidays.
They are planning to (or willing to?) perform the software update, but tell me it takes 6 hours, and they're closing early today.
My '21 also apparently has an AC recall which they'll do at the future appointment.
"So what work are you planning to do today?" 40k inspection (I wrote a note in the comment field when I scheduled the appointment online asking for a quote on that service).
I did relay the "confusion" re: inspection vs. R/R and my service writer immediately expressed familiarity with the different Criteria. I asked, "can you check mine?" Tap Tap Tap on his computer and he said I'm Criteria 3, replace only, no software (seeming to confirm my suspicion that the previous 57J5 work took care of that), and that the Remove/Replace would take about 4 hours.
However I also asked pointedly why they scheduled me in if they knew they couldn't do the work. "For the 40k service" was the unsatisfying answer.
My point it they're wasting our time if they're scheduling us in and even intaking our cars knowing up front they either can't or won't do the work. That's got nothing to do with prioritization or familiarity. ESPECIALLY if a portion of the work is determined in advance by VIN.
There's part of my issue – my service advisor, who I communicate with directly usually via text, screwed me around multiple times the last go-around, so I switched to a different (less convenient for me) dealership, and they were flawless. This time around the alternate dealership was able to schedule me in first, so I stuck with them, but after today's Rick Roll I'll probably switch back to my local dealer for this work.
Lol, that's crazy. These dealers are so inconsistent. I'd bet what they are trying to communicate is that they'll keep the car for two days, just somebody there is getting a bit literal.
This is the part of me saying to just sit and wait for the OTA, that it'll be simpler if there is no human in the middle.
Just FWIW my service advisor thinks it's 6 hours, which seems more in keeping with reality based on the reports from those who've had the update completed.
Grrr... Another unsatisfactory dealership experience.
So, as I relayed above, I got played by Dealership B on Christmas Eve, which I kind of anticipated would happen when I booked the appointment on the 20th, so whatever.
But the recall went live on the 18th, and on the 20th I also booked an appointment for Jan 7 at my preferred Dealership A.
This morning, the 3rd, my service writer texts me, "I see you have an appointment (in 4 days). We have a waiting list for the recall work. I can schedule you the week of FEBRUARY 27th."
I know damn well they didn't fill up 9 weeks of their calendar in the day-and-a-half between the 18th and the 20th when I scheduled.
Thankfully (not that I should be in any rush to get this done) I made a backup appointment at Dealership B, also for Jan 7th, and at least those guys know why I'm coming in after the Christmas Eve appointment unraveled.
The entirety of the handle gets removed and replaced, but the plan is for the technician to try to save the outside painted door handle cover. If they break it, there's an additional step to paint a new one (red box) to match.
BTW removing the painted door handle covers and reinstalling them on the new handles was also a part of the previous 57J8 recall that this current 57J9 recall supersedes, so ID.4 technicians have been perfecting this craft for the past 10 months.
Hopefully this means no broken parts, although the argument can be made that they were never designed to be taken apart this many times (there was also a 57J5 recall before this, and 57J4 kicking this all off in 2023).
Hopefully this means no broken parts, although the argument can be made that they were never designed to be taken apart this many times (there was also a 57J5 recall before this, and 57J4 kicking this all off in 2023).
Huh, weird. When I picked mine up last week after the 40k check, not 30 seconds out of the parking lot it had what I felt was a quarter-second loss of power, then all good. And I have a recollection of something similar after either an OTA or a dealership software update. No screen blanking though. I'll be on the lookout for that after I get my 919A this week. And @Jupiter that's right! VW even has a billable time value allocated to the post-service test drive written in the recall procedure.
Lol it got worse. After I got my appointment booted into the last week of February, I received a reminder for my original appointment date.Grrr... Another unsatisfactory dealership experience.
So, as I relayed above, I got played by Dealership B on Christmas Eve, which I kind of anticipated would happen when I booked the appointment on the 20th, so whatever.
But the recall went live on the 18th, and on the 20th I also booked an appointment for Jan 7 at my preferred Dealership A.
This morning, the 3rd, my service writer texts me, "I see you have an appointment (in 4 days). We have a waiting list for the recall work. I can schedule you the week of FEBRUARY 27th."
I know damn well they didn't fill up 9 weeks of their calendar in the day-and-a-half between the 18th and the 20th when I scheduled.
Thankfully (not that I should be in any rush to get this done) I made a backup appointment at Dealership B, also for Jan 7th, and at least those guys know why I'm coming in after the Christmas Eve appointment unraveled.
I ignored it (because I'm planning on going to Dealership B), but today I received a phone call.
"We need to reschedule you." "I've already been rescheduled." "Hang on... oh, I see you want a Tuesday... that week is no longer open. The earliest we can schedule you is April 1st."
Also informed my service advisor who I thought I was texting with is no longer there.
After a good run VW Oakland is doing me dirty 3 strikes now. So sad.
Let's see if Walnut Creek can make it happen.
Mine is a '21 without the side sensors, but the ultrasonics are used for lane change assist on newer models. I occasionally get the sensors are blocked / TA unavailable, but I'm not clear on how those ultrasonics are used for basic TA / ACC.
I just dropped mine off at my alternate dealer (also about 25 miles away) and noted on their "today's appointments" screen four of the first 7 cars scheduled in today are ID.4s.
I don't expect that they're all coming in for the recall work, but surprised me to see all the same.
I think that's great you've got a dealer willing to provide a loaner, even if it requires special scheduling. It's a cost not being reimbursed by VW.
BTW I mentioned it previously, by mine is getting a 3rd recall 87L1 taken care of for an air conditioning pressure sensor, something I was unaware of before my last visit. I was last in the service in March and it wasn't mentioned, and I never noticed it in the app.
BTW I mentioned it previously, by mine is getting a 3rd recall 87L1 taken care of for an air conditioning pressure sensor, something I was unaware of before my last visit. I was last in the service in March and it wasn't mentioned, and I never noticed it in the app.
Famous last words, but I'd go for it. I don't think VW would allow the car to proceed with the installation if it didn't meet the requirements. And for what it's worth, the 919A recall procedure references the OTA, and says that if the OTA is unsuccessful, then the dealership should take the car in to perform a manual update. And that definitely has me puzzled, why are dealership doing this manually if the OTA is imminent, and why do they think VW is going to reimburse them for the work?
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