Welcome to the forum. Yes many people with Chargepoint are having the same problem. Other brands like my Goplug are not having this problem. Many threads here like this one:

Chargepoint L2 EVSE only charging at 4kWh (not even...

Level 2 charger. It is set to 70 Amps. Electrician who installed it assured it should handle up to 12 kwh. It is only doing 4 kwh. It has to be something in the infotainment. I have the carnet setting set to "max" Any ideas why it is charging so slow? This is over the whole night. 9 hours...

www.vwidtalk.com

 

Yes. I have a Chargepoint Home Flex. Most of the time it will charge at the normal rate of just under 11 kw, but occasionally (randomly?) it will charge at about 3.5 kw. Stopping and restarting the charging session will fix that, but I don’t know what’s causing it. You can monitor the charging rate through the chargepoint app and start and restart the charging through the myvw app.

 

Can you be specific about how on your vw app you can stop and restart the charging?

 

If you use obdeleven you will see that charge point sometimes reports to the vehicle max 3.5 kw output. This is definitely EVSE side issue and not ID4 problem. What someone who owns this EVSE is to have customers service on call and watch negotiations shake between EVSE and ID4 to catch this bug from EVSE and have them escalate it to engineering department for software fix. I have done this long time ago, but it seems that this provider are not interested in fixing this bug for non commercial EVSE side.
Or use work around what other people have posted above.

 

Within the app, you can go to the charging section. When it’s plugged in you can go into that section, the select stop charging, then start charging. If you’re on iphone or ipad, you can use voice commands through siri.

 

I finally setup an iPhone "Shortcut" to turn on the A/C, since that is a common occurance right now. I got stymied by having to be actively logged into the app in order to use the shortcut. Not as useful as I had hoped. :-(