If you are considering the Grizzl-E mini portable level 1/2 charger, my experience with their warranty service might be helpful in your purchasing decision. On the plus side - they did honor their three year warranty and eventually give me a refund of my purchase price after a warranty replacement also failed. The minus is the 2 failures and the amount of time it took to go through the warranty process.
My original Grizzl-E unit failed to charge on a 110v outlet with a "diode error". Total days from opening a ticket to receiving a replacement unit 27 days.
The warranty replacement had the exact same problem, and I was told that I would receive a refund of the purchase price (subject to the techs agreeing the 2nd unit had the same problem). Total days from opening ticket to receiving refund: 67 days. Part of the delay was that United wanted to send me a second replacement, despite their policy and I had already purchased a different level 1/2 charger due to an upcoming trip where I would be pretty far from any fast charger. It took United over a month to agree to honor the refund policy rather than send me a second replacement unit.
Note that United Chargers will let you purchase a refurbished model from them if you can't wait for a warranty return and replacement. Upon receipt of your returned unit, they will refund what you spent on a refurbished model. That might have cut my wait time for the initial replacement to a week or so.
I was impressed with the apparent build quality of the Grizzl-E, and it fit nicely in the lower well in the cargo area. Judging from the low serial numbers of both my original and replacement units, possibly the "diode error" was an early production defect so if I had not needed a charger in the car for a long trip I might have given United a third shot.
PS - the replacement I purchased on Amazon has worked without any problems on three different 110v circuits. It was only $249 (with a $60 coupon) vs the $490 Grizzl-E.
It is the EG "evgoer" Level 2 & 1. It charges up to 40 amps on 240v and has a 30 foot cord. It also fits in the lower well of the VW ID.4 when removed from the plastic case. The teal blue color of the cable and charger box trim is a slight minus. It does not have as many dongles as the Grizzl-E (just a 14-50 and a regular 110 plug). Unlike some Level 1/2 chargers on Amazon, the 110 plug does not have the little 20 amp tab that would prevent you from connecting to a 15 amp outlet.
My other chargers are a PrimecomTech 50 amp hardwired charger (on a 70 amp circuit) which has worked very reliably since March 2023 and a JuiceBox 40 which I have at my vacation house on a 50 amp 14-50 outlet which has also worked fine since purchased last July. The Juicebox has a locking bracket with a key. It managed to remember its wifi and utility reporting settings even after being disconnected and stored indoors from October - April.
My original Grizzl-E unit failed to charge on a 110v outlet with a "diode error". Total days from opening a ticket to receiving a replacement unit 27 days.
The warranty replacement had the exact same problem, and I was told that I would receive a refund of the purchase price (subject to the techs agreeing the 2nd unit had the same problem). Total days from opening ticket to receiving refund: 67 days. Part of the delay was that United wanted to send me a second replacement, despite their policy and I had already purchased a different level 1/2 charger due to an upcoming trip where I would be pretty far from any fast charger. It took United over a month to agree to honor the refund policy rather than send me a second replacement unit.
Note that United Chargers will let you purchase a refurbished model from them if you can't wait for a warranty return and replacement. Upon receipt of your returned unit, they will refund what you spent on a refurbished model. That might have cut my wait time for the initial replacement to a week or so.
I was impressed with the apparent build quality of the Grizzl-E, and it fit nicely in the lower well in the cargo area. Judging from the low serial numbers of both my original and replacement units, possibly the "diode error" was an early production defect so if I had not needed a charger in the car for a long trip I might have given United a third shot.
PS - the replacement I purchased on Amazon has worked without any problems on three different 110v circuits. It was only $249 (with a $60 coupon) vs the $490 Grizzl-E.
It is the EG "evgoer" Level 2 & 1. It charges up to 40 amps on 240v and has a 30 foot cord. It also fits in the lower well of the VW ID.4 when removed from the plastic case. The teal blue color of the cable and charger box trim is a slight minus. It does not have as many dongles as the Grizzl-E (just a 14-50 and a regular 110 plug). Unlike some Level 1/2 chargers on Amazon, the 110 plug does not have the little 20 amp tab that would prevent you from connecting to a 15 amp outlet.
My other chargers are a PrimecomTech 50 amp hardwired charger (on a 70 amp circuit) which has worked very reliably since March 2023 and a JuiceBox 40 which I have at my vacation house on a 50 amp 14-50 outlet which has also worked fine since purchased last July. The Juicebox has a locking bracket with a key. It managed to remember its wifi and utility reporting settings even after being disconnected and stored indoors from October - April.
