Dealer visit to patch or wait for OTA campaign in January.
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Perry Rhodan
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I am not sure what about this is a waste of time. You can say they should prioritize cars where people have complained in the past, but the amount of time required to update each car isn't all that great, and one tech could potentially do two in one day.
The task of disassembling and re-assembling the door latch is one thing. But each time we go through this nonsense, there are subtle differences in the instructions, and the latest instructions state as much, so they can't assume this is just like the previous ones. This time some cars may need the dremel tool to make notches in the handles. Some cars may may also need a software update if they hadn't received the previous update.
As someone who worked in the software and computer industry, I’d say you’re never 100% sure of that. Even when you think you are.
So I'm fresh out of the dealership and this morning I can confirm a few things.
Even though I scheduled last week and called in yesterday to confirm, this morning they don't have the parts and I'm rescheduled for after the holidays.
They are planning to (or willing to?) perform the software update, but tell me it takes 6 hours, and they're closing early today.
My '21 also apparently has an AC recall which they'll do at the future appointment.
"So what work are you planning to do today?" 40k inspection (I wrote a note in the comment field when I scheduled the appointment online asking for a quote on that service).
I did relay the "confusion" re: inspection vs. R/R and my service writer immediately expressed familiarity with the different Criteria. I asked, "can you check mine?" Tap Tap Tap on his computer and he said I'm Criteria 3, replace only, no software (seeming to confirm my suspicion that the previous 57J5 work took care of that), and that the Remove/Replace would take about 4 hours.
However I also asked pointedly why they scheduled me in if they knew they couldn't do the work. "For the 40k service" was the unsatisfying answer.
Even though I scheduled last week and called in yesterday to confirm, this morning they don't have the parts and I'm rescheduled for after the holidays.
They are planning to (or willing to?) perform the software update, but tell me it takes 6 hours, and they're closing early today.
My '21 also apparently has an AC recall which they'll do at the future appointment.
"So what work are you planning to do today?" 40k inspection (I wrote a note in the comment field when I scheduled the appointment online asking for a quote on that service).
I did relay the "confusion" re: inspection vs. R/R and my service writer immediately expressed familiarity with the different Criteria. I asked, "can you check mine?" Tap Tap Tap on his computer and he said I'm Criteria 3, replace only, no software (seeming to confirm my suspicion that the previous 57J5 work took care of that), and that the Remove/Replace would take about 4 hours.
However I also asked pointedly why they scheduled me in if they knew they couldn't do the work. "For the 40k service" was the unsatisfying answer.
My point it they're wasting our time if they're scheduling us in and even intaking our cars knowing up front they either can't or won't do the work. That's got nothing to do with prioritization or familiarity. ESPECIALLY if a portion of the work is determined in advance by VIN.
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4,118 Posts
Sound about like VW service these days. Anytime they can get you in the door for anything it's $ in their pocket. Matters not if it's a waste of your time in having to bring things back multiple times for service. Super frustrating.
Yeah, that's why I schedule the service by calling the service advisor directly, and not even trying to schedule online.
When I first started going there, I tried calling the general service phone number on the website, and it was a crapshoot who you got a hold of. Sometimes it was just a receptionist who could book you into the system (sometimes even answered by someone on the Subaru side of the business, which was even less useful), but that person didn't know squat about what anything was or how long anything took. One time tried booking some major work online (it might have been the big 3.1 update), and within 30 minutes I got a call back from my service advisor telling me that they were not yet ready to do what I was trying to book for, and that they would handle scheduling for that separately.
But at one point, I got the direct number for my service advisor, and if she is at her desk, she answers right away. While it isn't perfect, it is the best that I have come up with so far. I have never spoken to the actual tech who does the work - I gather this is how they like to do things so that he can be busy back in the shop working on cars and not spending time jawboning with customers. But he seems to work closely with the service advisor. As I mentioned earlier, she was still under the impression that this was another inspect/replace, and not just a blanket replacement - hope that once they do one or two the word will get back to her.
But it does raise an interesting point - when my appointment comes up in mid-January, I might call the day beforehand to verify that they have the parts on-hand. But she is generally on the ball enough that if they didn't have the parts, it wouldn't surprise me that she would pro-actively reach out to me.
There's part of my issue – my service advisor, who I communicate with directly usually via text, screwed me around multiple times the last go-around, so I switched to a different (less convenient for me) dealership, and they were flawless. This time around the alternate dealership was able to schedule me in first, so I stuck with them, but after today's Rick Roll I'll probably switch back to my local dealer for this work.
Any changes are likely to be subtle. Maybe something plug and charge related?
I didn't notice many differences. It lost my home location and charge at preferred time settings. That's no big deal. Recreated those.
I don't see any plug and charge settings in any menus. Route planning seems to plan charging stops for long trips pretty well. You can select remaining range at chargers and at the destination. I'll have to try that again on the next road trip we take.
The nag about signing into my VW account persists. We'll see if that wants me to sign in every couple of weeks as it has previously.
I would guess that's true but I'm not an expert. Maybe @SunWizard knows
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698 Posts
That would be an excellent addition. That is the main reason I use ABRP for trip planning
That part they are trying to reuse so as to avoid the need for the body shop to get involved painting anything. But for that to work, they need to not damage the old one during the repair.
If it does get damaged, i believe that the plan B is for the dealer to paint a new one to replace the damaged one.
I read the message a little more closely. The OP stated that the car can connect to home's wifi. Anyone else can confirm this after the update?
I don't see any option to connect to home WiFi. Only the "Infotainment system as hotspot" option to connect to a phone.
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4,118 Posts
The car was able to connect to WiFi back in the 2.x days as well. However, it didn't actually do anything according to VW. So until they say anything about it, I wouldn't get too excited to see it return.
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