[stuebermark]

Called my dealer this morning. Said it would take 2 weeks to get the parts in for door handles. That the software update & handles would take 8 hours to do. So taking it in on Jan. 13th

 

[hsEUG]

Called my dealer (VW Eugene) this morning for the door handle and software recalls. They are ordering parts today and my appointment is on January 8. I think there is a regional VW parts warehouse in Seattle so parts get here quickly. Confirmed that they will need the car for 1 day. The service advisor mentioned that the software updates have been going well. He also mentioned there are 3 modules that get the software updates so it takes awhile.

 

[new to electrics]

My car is at the dealership right now for the 2 recalls. No loaner available but no big deal. Took a Waymo back home and will probably take one back again. I hope all goes well!

I just spoke with Autonation VW Spokane regarding this. The person I spoke with first said "No loaners, we don't have any," offered to schedule the service for 2 weeks from now, and told me that they would need the car for 2 days. I insisted on a loaner, and he (perhaps inadvertently) told me that they will probably have to get a car for me from a local rental service, but that they are still figuring that out. He also said that their biggest problem right now for the recall service is that the scheduling service they use for people who are routed to that by the phone system is scheduling multiple vehicles per day, while they can only do 2 a week, so they are having to deal with that with customers expecting service.

Sounds like a nightmare for customers and the dealership alike.

 

[jbenatar]

Took my 2021 ID4 PRO S in last week to Kearny Mesa Volkswagen San Diego for both recalls and 1 under warranty issue. Was going to be 1 day however due to holidays turned out longer. They gave me a loaner. Alll issues were resolved and car is back working perfectly. They did a great job. Good to see that they are now selling the cars again, they need need something positive to happen

 

[new to electrics]

Took my 2021 ID4 PRO S in last week to Kearny Mesa Volkswagen San Diego for both recalls and 1 under warranty issue. Was going to be 1 day however due to holidays turned out longer. They gave me a loaner. Alll issues were resolved and car is back working perfectly. They did a great job. Good to see that they are now selling the cars again, they need need something positive to happen

"They need something positive to happen." How about customers need to be served properly. WE need positive things to happen.

 

[deaconjoecole]

I’m completely confused. Maybe I’m nuts but shouldn’t all 4 handles be replaced with the newly coated versions as per the replacement instructions? I see that it states to test but doesn’t give details, unlike the first recall. Also, every scenario in the work instructions calls for replacement of all four handles?!

That only should all four be replaced but why did it take Volkswagen 2 years to figure a water ingress problem needs to be fixed with sealed handles? To a Chicago Transit train mechanic this seems to be elementary electronic logic.

 

[deaconjoecole]

I am not sure what about this is a waste of time. You can say they should prioritize cars where people have complained in the past, but the amount of time required to update each car isn't all that great, and one tech could potentially do two in one day.

The task of disassembling and re-assembling the door latch is one thing. But each time we go through this nonsense, there are subtle differences in the instructions, and the latest instructions state as much, so they can't assume this is just like the previous ones. This time some cars may need the dremel tool to make notches in the handles. Some cars may may also need a software update if they hadn't received the previous update.

Sounds like "beta guinea pig" to me. Are there a vet many variations in door handles?

 

[deaconjoecole]

When I talked to the service advisor for my dealership, she talked about needing to download the whole thing before updating any cars, which would take close to a day or so. In my mind, I sort of think of it kind of like a local mirror - and it would be a somewhat logical thing to have dealers set things up like that just so they don't need to download the whole thing each time a car comes in.

I don't know how fast their internet is at our dealership. It has to be something halfways decent - the WiFi in the waiting room isn't half bad, and I can't imagine that what they are using in the shop is worse (more likely something like a separate VLAN on the same network). But there might be some rate limiting or throttling taking place on the remote server side of things.

If they had not yet done that (or my understanding of their process is incorrect), then the update process would indeed take longer.

Downloading would be perfectly logical if the software isn't being changed on the fly. It's possible that we're still in beta though they say it's the fix. Downloading a full copy should eliminate errors on individual cars. Does that seem to logical for Volkswagen?

 

[deaconjoecole]

Took my 2021 ID4 PRO S in last week to Kearny Mesa Volkswagen San Diego for both recalls and 1 under warranty issue. Was going to be 1 day however due to holidays turned out longer. They gave me a loaner. Alll issues were resolved and car is back working perfectly. They did a great job. Good to see that they are now selling the cars again, they need need something positive to happen

They need cash!

 

[new to electrics]

Took my 2021 ID4 PRO S in last week to Kearny Mesa Volkswagen San Diego for both recalls and 1 under warranty issue. Was going to be 1 day however due to holidays turned out longer. They gave me a loaner. Alll issues were resolved and car is back working perfectly. They did a great job. Good to see that they are now selling the cars again, they need need something positive to happen

"They need something positive to happen." How about customers need to be served properly. WE need positive things to happen.

That only should all four be replaced but why did it take Volkswagen 2 years to figure a water ingress problem needs to be fixed with sealed handles? To a Chicago Transit train mechanic this seems to be elementary electronic logic.

Why did VW (and most other manufacturers) think that door handles needed to be electronic in the first place? And since they did, why weren't they able to build them properly? My 2006 Toyota Prius had electronics in the door handles, but they didn't leak.

 

[ericy]

Downloading would be perfectly logical if the software isn't being changed on the fly. It's possible that we're still in beta though they say it's the fix. Downloading a full copy should eliminate errors on individual cars. Does that seem to logical for Volkswagen?

I don't thing it is changed on the fly, but the exact contents needed are going to be VIN dependent.

 

[erslah]

they are aware that these things might not always go smoothly.

I just called my dealership after receiving the letter for 919A and they’re not ready for this. “We tried it on a couple of our internal cars and it didn’t go well. After three hours it had downloaded about 3%.” 🙄

—Eric

 

[ibuyufo]

Got my car back today after they've possessed it for 5 days. They said they had many cars to do the recalls. The car has version 3.5 and all 4 door handles were replaced even though I never had any issues with the software or the door handles.
It seems from the software upgrade, they updated ICAS3 with USB and performed software update.

 

[id44warren]

Called my dealership today. I said I wanted to do both recalls at once. They said 2-4 weeks on the door handle parts, that I'd be approved for a loaner if the work would take longer than an hour, and that they'd give me a call to schedule the work when the parts have arrived.

 

[Dougie01]

The thing about a loaner is if your car gets bricked you have a negotiating position. Even if it just sits in your garage.

 

[Nai3t]

So I'm fresh out of the dealership and this morning I can confirm a few things.

Even though I scheduled last week and called in yesterday to confirm, this morning they don't have the parts and I'm rescheduled for after the holidays.

They are planning to (or willing to?) perform the software update, but tell me it takes 6 hours, and they're closing early today.

My '21 also apparently has an AC recall which they'll do at the future appointment.

"So what work are you planning to do today?" 40k inspection (I wrote a note in the comment field when I scheduled the appointment online asking for a quote on that service).

I did relay the "confusion" re: inspection vs. R/R and my service writer immediately expressed familiarity with the different Criteria. I asked, "can you check mine?" Tap Tap Tap on his computer and he said I'm Criteria 3, replace only, no software (seeming to confirm my suspicion that the previous 57J5 work took care of that), and that the Remove/Replace would take about 4 hours.

However I also asked pointedly why they scheduled me in if they knew they couldn't do the work. "For the 40k service" was the unsatisfying answer.

Grrr... Another unsatisfactory dealership experience.

So, as I relayed above, I got played by Dealership B on Christmas Eve, which I kind of anticipated would happen when I booked the appointment on the 20th, so whatever.

But the recall went live on the 18th, and on the 20th I also booked an appointment for Jan 7 at my preferred Dealership A.

This morning, the 3rd, my service writer texts me, "I see you have an appointment (in 4 days). We have a waiting list for the recall work. I can schedule you the week of FEBRUARY 27th."



I know damn well they didn't fill up 9 weeks of their calendar in the day-and-a-half between the 18th and the 20th when I scheduled.

Thankfully (not that I should be in any rush to get this done) I made a backup appointment at Dealership B, also for Jan 7th, and at least those guys know why I'm coming in after the Christmas Eve appointment unraveled.

 

[Justin8888CT]

I had scheduled my 2 year service appointment for this past Monday. They said they would be able to do the software recall at the same time, but would have to order parts for the door handle recall and schedule that later. I figured that was fine, so dropped off Monday morning.

I knew it was too good to be true when I got a call 4 hours later that the car was ready to pick up. When I got there they told me they didn't have time to do the software update that day, and that they would do it when it comes back for the door handle recall.

I guess I am fortunate that I am not having any symtoms that need to be fixed by either recall ... just a little disappointed that I didn't get to dig through the 3.5 sofware menus to see if there are any noticeable differences.

 

[WolfpackBill]

I dropped off my car at the dealer this afternoon for the 2 recalls. I made the appointment a little after Christmas for today. They gave me a Tiguan as a loaner. He said the software update will take up to 10 hours due to problems with initial batches of updates they've done may cause problems with modules and replacing the door handles will take about 4 hours. Also, he revealed to me that they only one tech that works on ID.4's at that dealership. I guess I live in an area that doesn't have a lot of ID.4's rolling around. Great dealer!

 

[EnergizerBunny]

In my case I’ve called after Christmas and they’ve told me the only technician is away until second week of January and they couldn’t order the locks in advance.
Meh… I don’t really have an issue, so I’m willing to wait.

 

[Jupiter]

I called my service advisor today. He said they haven’t done any yet, starting soon. Currently booking customers for early February, since they’re going to do their stock models first. I asked how long I should wait until they get good at it… he jokingly told me June. But in seriousness he said to call back in February and he’d let me know how they were going, how long it would really take.